Features

Everything a great phone employee does. On every call.

OrderVox is a front-of-house for your phone line — built only for restaurants. Everything on this page is live in the product today.

Keep your number
Forward calls, change nothing
No new hardware
Nothing to install on site
30-day free trial
Cancel anytime
Encrypted customer data
Billing secured by Stripe

Never miss the call

Every caller gets an answer.

Forward every call, or only the ones nobody picks up within a few rings. OrderVox greets the caller immediately — during service, after close, and on holidays.

Immediate answering, no hold music
Works after hours and on holidays
Keep your existing restaurant number
Business-hours aware responses

Turn calls into accurate orders

Order taking that respects your menu.

The agent works only from the menu, prices and modifiers you maintain. It confirms the order back to the caller before anything reaches your team.

Reads your live menu — never invents items
Confirms every item back before finalising
Handles corrections and substitutions
Offers at most one relevant upsell per call
Collects and verifies pickup details
Sends the customer an SMS confirmation

app.ordervox.net/app/orders

Orders

Captured by your AI assistant

Sample data

Sample order list: order number, time, type, item count, total and status
Order	Time	Type	Items	Total	Status
#1042	6:42 PM	Pickup	3	$41.85	Confirmed
#1041	6:38 PM	Pickup	1	$14.50	In prep
#1040	6:31 PM	Delivery	5	$78.20	Ready
#1039	6:24 PM	Pickup	2	$27.00	Completed

Know when a human should take over

It hands off rather than guessing.

Callers who ask for a person are transferred using the handoff settings and numbers you provide. Conversations the agent can't confidently continue are escalated instead of improvised.

Instant transfer when a caller asks
Low-confidence conversations transfer, not guess
Configurable handoff numbers per restaurant
Repeated no-response calls are escalated

app.ordervox.net/app/calls/1042

Call detail

Transferred to staff

Sample

Actually, can I just talk to someone?

Of course — connecting you to the restaurant now.

Transferred to staff line

Reason: caller requested a person

0:42

Understand your phone demand

See what the phone line is actually doing.

Answer rate, orders captured, revenue captured, average call length and peak calling hours — measured from your own calls, for your own restaurant.

Answer rate and call outcomes
Orders and revenue captured
Peak calling hours for staffing
Full transcripts for every call

app.ordervox.net/app/analytics

Analytics

Last 30 days across your restaurant

Sample data

Answer rate

98%

Orders captured

412

Revenue captured

$13.2k

Avg call

2:14

Peak calling hours

calls / hour

4pm

5pm

6pm

7pm

8pm

9pm

Control without complexity

You own the menu, hours and voice.

Everything the agent says is driven by what you set in the dashboard — no support ticket required to change a price or close early.

Edit menu, prices and hours
Customise the greeting per restaurant
Choose from curated voices per language
Role-based team access with audit logs

app.ordervox.net/app/menu

The full capability list.

Anything still in development is labelled, never implied.

Answers every call, instantly

No hold music, no voicemail, no busy signal. OrderVox picks up during the dinner rush, after close, and on holidays.

Takes accurate orders

Reads your live menu with prices and modifiers, confirms every item back, handles corrections and changed minds, and never invents dishes.

Answers customer questions

Hours, parking, allergens, pickup instructions, holiday schedules — answered from your own knowledge base, not guesses.

Straight to your kitchen

Confirmed orders appear on your live dashboard with the details your team needs, and customers get an SMS confirmation.

Speaks your customers' language

English and Spanish, detected automatically mid-call, so every customer orders comfortably. Additional languages are configured during setup.

Hands off to humans gracefully

Complaints, complex requests, or a caller who asks for a person — OrderVox transfers to your staff with the context from the call.

Shows you what happened

Calls answered, orders captured, transcripts, and peak hours — reporting built for owners, not engineers.

Reservations & waitlistComing soon

Table booking and waitlist handling are on the roadmap and are not available yet.

Private & secure by design

Customer data is encrypted at the application layer, payments run through Stripe, and dashboard access is role-based.

See it handle an order.

The fastest way to understand OrderVox is to watch a full ordering conversation play out.

See how a call works Start 30-day free trial