SMS Consent & Messaging Disclosure

1. What this program is

OrderVox, a product of VoxNova AI LLC, provides an AI phone assistant that answers calls and takes orders on behalf of restaurants. When a customer places an order by phone, they may choose to receive a text-message confirmation of that specific order, and, if applicable, one follow-up "your order is ready" message. These are transactional, per-order messages only — no marketing or promotional messages are sent under this program.

2. How consent is collected (verbal opt-in during the call)

Consent is collected verbally, on a recorded phone call, at the time the customer places their order. After the order details are confirmed, the AI assistant asks the customer for their phone number and whether they would like a text confirmation, in words to this effect:

"Could you please provide your phone number? I'll read it back to confirm. … We'll text you a confirmation of your order to this number, and a message when it's ready for pickup. Message and data rates may apply."

Only customers who voluntarily provide their phone number for this purpose during the call receive messages. Opt-in applies to that single order only. Customers who decline simply don't receive texts — the order proceeds normally either way.

3. Message types, frequency, and rates

Message frequency depends on how many orders the customer places — typically one to two messages per order (an order confirmation and, if applicable, an order-ready notice). Message and data rates may apply.

Example messages a customer receives:

Kabul Kitchen: Thanks Sarah! Order #260714-001 confirmed — 2x Kabuli Palaw. Total $24.50. Ready for pickup by ~2:50 PM. Reply STOP to opt out, HELP for help.

Kabul Kitchen: Order #260714-001 is ready for pickup! Reply STOP to opt out.

4. Opting out and getting help

Reply STOP (or OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL) at any time to stop receiving messages. You will receive one final confirmation: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

Reply HELP (or INFO) for assistance. You will receive: "OrderVox: For help contact support@ordervox.net. Reply STOP to unsubscribe. Msg&Data rates may apply."

5. Privacy

Mobile phone numbers collected for order-confirmation texts are not shared with or sold to third parties or affiliates for marketing purposes. See our Privacy Policy (section "Text messaging (SMS)") and Terms of Service.

6. Contact

Questions about this messaging program: support@ordervox.net.